Privacy Policy

This Privacy Notice tells you what to expect when Ptolemus Consulting Group collects personal information. It applies to information we collect about:

  • Visitors to our website;
  • People who email us

If you have any questions or requests regarding personal information please use
the following contact details.

Contact Claire Elnecave 
Telephone +32 4 85 43 56 59 
Email [email protected]

363 Avenue Louise,
1050 Brussels, Belgium



When someone visits our web site, we use a third-party service, Google Analytics,
to collect standard internet log information and details of visitor behaviour patterns.
We do this estimate the number of visitors to the various parts of the site.

This information is only processed in a way that does not identify anyone.

We do not make any attempt to find out the identity of those visiting our website.

‘Contact us’ form

When someone completes our ‘Contact us’ form, we ask for a name and e-mail
address. This allows us to reply to enquiries in a helpful and timely manner. We
will not share this information with any third party. These enquiries are stored in
a database to ensure they are not lost in transit. They are deleted from the
database once they have been dealt with. If any contact is converted to a client
account, the client will be made aware of how your data is held within our terms
of business.

Newsletter subscription form

When a visitor completes our newsletter subscription form we ask for a name,
and email address, this allows us to send newsletters in the manner requested
by the visitor. This data is stored by Vertical Response. Visitors can withdraw
consent for these newsletter by unsubscribing using the links in the emails, or by
contacting us using the details above.

“Download reports” form

In order to download some of our reports we ask users to enter some
information about themselves and the company which they represent. We will
not share this data with any third party. These submissions are stored in a
database. As you have expressed interest in our reports, we believe you will be
legitimately interested in hearing from us about this subject matter.
This does not affect your standard individual rights.


Cookies are small text files that are placed on our web site users’ computer when you visit it.
They are widely used in order to make web sites work, or work
more efficiently, as well as to provide information to us. The
table below explains the cookies we use and why.
Some cookies that we use are classified as “unique personal identifiers” you can
read about our cookie policy here: Cookie Policy.


Your usage data on our web site will be kept for 3 months to ensure we can solve any customer service issue during that time.
If you provide us with your contact details, we will keep them internally to inform you about our news & activities until you unsubscribe.

Processing purpose

Beyond the need to send the requested file (research, abstract, press release, announcement…) to you, we keep a record of your details in the forms.

As part of the general control over our research being distributed over the internet, we need to keep all the contacts of those who have downloaded our abstracts and reports in order to verify how the abstracts are being used and to protect our intellectual property if needed.


We use Microsoft Office 365 as our e-mail provider, if you choose to send us an
e-mail, the details you include will be held securely by Microsoft. Please be aware
that you have a responsibility to ensure that any e-mail you send to us is within
the bounds of the law.

Data safety

We use a number of third-party service providers to handle our data for e-mailing, online internal database management and payment processing. They have all confirmed to abide by the regulation.

Processing purpose

We keep a record of your contact details. The purpose can include market research, interviews, business development, partnerships, etc.

These enquiries are stored in an online database to ensure that they are not lost in transit. They are deleted from the database after 3 to 6 months.
You will then be sent our monthly newsletter until you unsubscribe.

The Data Protection Regulation allows you to have more control over what happens to your information too. For instance, if you want us to delete your details altogether, you can simply send us an email at [email protected].

Our updated terms and Privacy Policy are in effect since the beginning of the May. They will tell you exactly what information we can collect, how we can collect it, what we can use it for and how we keep it safe.

For convenience, we have summed up our policy in the table below.