Connected Car Services Database

Connected Car Services DatabaseThere is a lot of noise about connected car services, trials, proof of concepts but there is not an up-to-date and clear comparison overview of what the OEMs are offering.

We have centralised all of the services offered by OEMs to provide a concise comparison between these offerings in our Connected Car Services Database. We have targeted a range of makes and models to cover the majority of the market, including 7 regions across the globe covering over 16,000 data points.

Regions analysed:

  • APAC
  • Africa
  • China
  • Europe
  • LATAM
  • NORAM
  • Russia

Number of models analysed per region:

  • APAC: 70
  • Africa: 31
  • China: 107
  • Europe: 117
  • LATAM: 47
  • NORAM: 125
  • Russia: 46

List of makes analysed (# makes):

APAC (6)

  • Honda
  • Hyundai
  • Maruti Suzuki
  • Nissan
  • Tata Motors
  • Toyota

Africa (3)

  • Nissan
  • Toyota
  • Volkswagen

China (15)

  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Geely
  • Haval
  • Jetta
  • LYNK&Co
  • NIO
  • ORA
  • Toyota
  • Volkswagen
  • Volvo
  • WEY

Europe (10)

  • BMW
  • Dacia
  • Fiat
  • Ford
  • Kia
  • Mercedes-Benz
  • Peugeot
  • Renault
  • Toyota
  • Volkswagen

LATAM (6)

  • Chevrolet
  • Fiat
  • Hyundai
  • Jeep
  • Renault
  • Volkswagen

NORAM (15)

  • Alfa Romeo
  • BMW
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Fiat
  • Ford
  • GMC
  • Honda
  • Jeep
  • Mercedes-Benz
  • Nissan
  • Tesla
  • Toyota

Russia (4)

  • Kia
  • Lada
  • Mercedes-Benz
  • Toyota
CATEGORY SERVICE DEFINITION
Control Vehicle status Overview of the key elements of a car, such as battery, gas level, door locks
Control Remote door opening Locking and unlocking the door of a vehicle using a mobile app
Control Remote control Set the desired temperature & air conditioning and control the charging process remotely
Control Car finder Keep track of where the car is parked through a mobile app
Maintenance Remote diagnostics Evaluate the status and health of the vehicle from a remote location
Maintenance Maintenance schedule The vehicle detects when a service is due and proposes time slots that suit customers and dealers
Maintenance Online appointments Book appointments directly from the mobile app or the embedded system in the vehicle
Navigation & mobility Traffic information The driver has access to near-real-time traffic information
Navigation & mobility Traffic and route planning This service offers the possibility of planning a route on a personal computer or mobile device and consequently send it to the car. It can be used for multi-stop journeys or special route planning
Navigation & mobility POI search Allow searching for Points of interests (POIs) such as hotels, tourist attractions, banks & ATMs, airports, and parking garages and additional information about the POIs, such as rating, operating hours and images.
Navigation & mobility Available parking spots This connected service shows the user where to find the next available parking spot (either parking areas or garages) and how much it costs based on real-time data
Navigation & mobility Fuel and charging spots and price This service finds the cheapest gas station on-route or in the user’s surroundings. The charging process of an electric vehicle can be screened and planned via a mobile application. The user can, for example, be notified when the charging level has reached a sufficient level
Navigation & mobility Driving journal/driver feedback Access to information on driving behaviour, including mileage and gas & electricity consumption
Navigation & mobility MaaS Book and pay for several types of mobility services through the app or the car built-in system
Safety & security eCall Automatically send vehicle data (i.e. location, impact) to emergency agencies in case of accident
Safety & security bCall Call local road assistance directly from the car in case of breakdown
Safety & security Stolen Vehicle Tracking Track the location of a stolen vehicle
Safety & security Stolen Vehicle Recovery Share it with the relevant police forces for the vehicle to be recovered
Safety & security Usage-based Insurance Type of insurance policy whereby the premiums are dependent on the vehicle’s usage
Entertainment & convenience WiFi hotspot Internet access points embedded in the car allowing users to connect their mobile to Internet
Entertainment & convenience Contactless mobile key Smartphones can be connected via NFC with vehicles, replacing traditional keys
Entertainment & convenience Concierge services Personal assistance through the app or the embedded system, as arranging for theatre tickets
Entertainment & convenience Voice assistant Enable drivers to have safe hand-free experience (i.e. air conditioning, call, navigation)
Payment & rewards Car payment Integration of payments in the vehicle infotainment such as tolling payment, fuel payment & parking payment
Payment & rewards Loyalty programme Customers earn points when they charge their vehicle or have their vehicle serviced in a partner dealership, and can use them to buy additional services or get discounts or rewards